Welcome to Sol’s Clothing Store FAQ section. We’ve compiled answers to the most common questions about our professional workwear, delivery, payments, and more. Can’t find what you’re looking for? Our customer service team is always ready to help.

🏭 Product Information

What types of workwear do you specialise in?
We specialise in professional workwear including Hi-Visibility clothing for industrial professionals, chef trousers for hospitality workers, and durable casual wear. Our range includes ¾ Sleeved Blouses, Cargo Trousers, Contrast Polo Shirts, Crew Neck Sweatshirts, and comprehensive Hi-Vis collections from polo shirts to bomber jackets and overalls.
Are your Hi-Vis products certified for workplace safety?
Yes, our Hi-Vis collections are designed to meet professional safety standards, providing both visibility and durability for industrial environments. Each product is crafted with quality materials to ensure long-lasting performance.
Do you offer clothing for different industries?
Absolutely! Our range caters to multiple sectors including construction, hospitality, manufacturing, and any workplace requiring professional attire. From heavy-duty Hi-Vis gear to comfortable chef trousers, we’ve got your uniform needs covered.

🚚 Delivery & Shipping

Where do you deliver?
We ship worldwide from our base in Sunderland, UK, excluding Asia and select remote areas. We’re proud to serve customers across the globe with reliable delivery services.
What are my delivery options?
We offer two main shipping methods:
• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: Via EMS for orders £50+, delivered in 15-25 business days after dispatch
How long does order processing take?
Orders are processed within 1-2 business days, Monday through Friday (excluding bank holidays). You’ll receive email confirmation and tracking information once your order ships.
Will I have to pay customs fees for international orders?
For international customers outside the UK, customs fees or import taxes may apply and are the responsibility of the recipient. All prices are shown in British Pounds (£).

💳 Payments & Orders

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I modify or cancel my order after placement?
Order modifications or cancellations must be requested within 24 hours of placement while orders are still in processing. Please contact us immediately at [email protected] with your order number.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your financial information. We never store your complete payment details on our servers.

🔄 Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be unworn, unwashed, and in original packaging with tags attached. We want you to be completely satisfied with your workwear purchase.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective products.

📦 Order Tracking & Support

How can I track my order?
Once your order ships, you’ll receive a tracking number via email. This allows you to monitor your package’s progress and estimated delivery date through our carrier partners.
What if my order is delayed?
While we provide estimated delivery times, occasional delays may occur due to customs processing, seasonal demand, or other factors beyond our control. Rest assured we work closely with our carriers to ensure timely delivery.
What should I do if I receive a damaged item?
Please contact us immediately at [email protected] with photos of the damaged item and your order number. We’ll quickly arrange for a replacement or refund.

📞 Still Have Questions?

Our customer service team is here to help with any additional questions about our workwear, delivery, or your order.

Email: [email protected]

Address: Sol’s Clothing Store, 52 The Bridges, Sunderland, GB SR7R 5DT

Thank you for choosing Sol’s Clothing Store – where we deliver more than just apparel, we deliver confidence, safety, and reliability with every package.