Privacy Policy

At Sol’s Clothing Store, we understand that our customers – from construction professionals to culinary experts – value their privacy as much as they value quality workwear. Just as our Hi-Vis gear protects you on the job site and our chef trousers withstand demanding kitchen environments, we’re committed to protecting your personal information with the same professional-grade standards.

1. Information We Collect

To provide you with the best possible service for your professional workwear needs, we collect:

• Personal Identification Information: Name, email address, phone number, shipping address
• Payment Information: Credit/debit card details (processed securely through our payment gateways), PayPal account information
• Order Details: Products ordered, size preferences, quantity, and special requirements
• Communication Data: Emails, customer service inquiries, and feedback
• Technical Data: IP address, browser type, device information, and browsing behavior on our site

2. How We Use Your Information

We use your data to deliver the reliable, efficient service that busy professionals deserve:

• Process and fulfill your orders for Hi-Vis clothing, chef trousers, and other workwear essentials
• Provide customer support with the urgency that workwear demands require
• Send order confirmations, shipping updates, and delivery notifications
• Process secure payments through our encrypted payment system
• Improve our website and product offerings based on customer needs
• Comply with legal obligations and prevent fraudulent activities

3. Data Sharing and Disclosure

We treat your data with the same confidentiality you’d expect from professional workwear providers:

• Service Providers: We share necessary information with trusted partners including payment processors (Visa, MasterCard, JCB, PayPal), shipping carriers, and IT service providers
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• Never Sold: We do not and will never sell your personal data to third parties

4. Data Storage and Security

Your data security is as important to us as the safety features in our Hi-Vis clothing:

• Secure Storage: Data is stored on secure servers with industry-standard protection
• Payment Security: Payment details are encrypted and processed through PCI-compliant systems. We never store full payment card information on our servers
• Limited Access: Only authorized personnel have access to your personal information
• International Transfers: As we serve customers globally (excluding Asia and select remote areas), data may be transferred and processed outside your home country, always with adequate protection
• Retention Period: We retain personal data only as long as necessary for business purposes or as required by law

5. Your Rights and Choices

You have control over your personal information, just as you have control over your professional appearance:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Objection: Object to certain processing activities
• Portability: Request transfer of your data to another organization
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, contact us at the details provided below.

6. Cookies and Tracking Technologies

Like the precise stitching in our crew neck sweatshirts, we use technology to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality, shopping cart, and payment processing
• Analytical Cookies: Help us understand how customers use our site to improve our service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to show relevant advertisements (you can opt-out)

You can manage cookie preferences through your browser settings. Note that disabling some cookies may affect site functionality.

7. International Data Transfers

As we serve professional customers across Europe, North America, and other regions (excluding Asia and select remote areas), your data may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for such transfers.

8. Children’s Privacy

Our website and professional workwear products are not intended for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be notified through our website or directly to customers when appropriate.

10. Contact Us

Sol’s Clothing Store – Protecting your privacy with the same dedication we bring to protecting professionals through quality workwear.