Shipping Information

Order Processing Time

We process all orders within 1-2 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your professional workwear needs:

Standard Shipping – £12.95

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Tracking included with all orders
  • Recommended for urgent workwear requirements

Free Shipping

  • Available on orders over £50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Tracking information provided

Please Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide, excluding some Asian countries and remote areas.

Returns & Exchanges

At Sol’s Clothing Store, we understand that professional workwear needs to fit perfectly and perform reliably. If your purchase doesn’t meet your professional standards, our straightforward returns process ensures you get the quality you deserve.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you adequate time to ensure your workwear meets your professional requirements.

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original, unused condition
  • With all original tags attached
  • In original packaging
  • Free from any stains, odors, or damage

⚠️ Important: Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged unless faulty:

  • Hi Vis Headwear (due to hygiene reasons)
  • Any opened or used safety equipment
  • Customized or specially ordered items

Step-by-Step Returns Process

Step 1: Submit Your Request

Complete the returns form below and email it to our customer service team at [email protected] within the 15-day return period.

Step 2: Receive Authorization

We’ll respond within 1 business day with your Return Merchandise Authorization (RMA) number and shipping instructions.

Step 3: Package and Ship

Securely package your items including:

  • Original items with tags
  • Original packaging
  • Copy of your order confirmation
  • RMA number clearly visible on the outside

Step 4: Processing

Once we receive your return, we’ll process it within 3-5 business days and notify you via email.

Refund Information

Refund Timeframe

Refunds are processed within 5-7 business days after we receive and inspect your return.

Refund Method

Refunds are issued to your original payment method:

  • Visa, MasterCard, JCB: 5-7 business days (depending on your bank)
  • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Exchanges

For size exchanges, we recommend:

  • Returning the original item following the standard returns process
  • Placing a new order for the correct size to ensure availability

This ensures you receive the correct size promptly without waiting for the return process to complete.

Returns & Exchanges Request Template

Use the following template to submit your return or exchange request:

Subject: Returns Request – Order #[Your Order Number]

Email to: [email protected]

Body:

Dear Sol’s Clothing Store Customer Service Team,

I would like to request a return/exchange for my recent order.

Order Information:
Order Number: [Your Order Number] Order Date: [Date of Order] Customer Name: [Your Full Name]

Item(s) for Return/Exchange:
Product Name: [e.g., Hi Vis Polo Shirt, Chef Trousers] Size: [Size of Item] Color: [Color of Item] Quantity: [Number of Items]

Reason for Return/Exchange:
[Please specify – Size, Damage, Wrong Item, etc.]

Preferred Resolution:
[ ] Refund
[ ] Exchange for Size: [Specify New Size] [ ] Exchange for Product: [Specify New Product]

I confirm that the item(s) are in original condition with tags attached and packaging intact.

Please provide return instructions and RMA number at your earliest convenience.

Thank you,
[Your Name] [Your Email Address] [Your Phone Number]

Need Assistance?

Our customer service team understands the urgency of workwear needs and typically responds within 1 business day.

Email: [email protected]

Address: 52 The Bridges, Sunderland, GB SR7R 5DT

Sol’s Clothing Store – Ensuring your workwear fits as perfectly as our customer service